Bill Claim Policy
Last Updated: July 2026
1. Claim Submission
Any claim regarding damage, loss, or billing discrepancies must be reported in writing within 7 days of delivery or completion of service. Claims submitted after this period may not be entertained.
2. Required Documentation
To process a claim, the customer must provide:
- Copy of the service agreement / contract
- Original bill / invoice
- Photographic evidence of damage (if applicable)
- Written description of the claim
3. Claim Processing Time
Claims are reviewed within 15-20 working days of receiving all required documentation. We reserve the right to inspect the goods before processing any claim.
4. Settlement
Claim settlements are made based on the terms agreed in the service contract and the type of insurance coverage selected at the time of booking. Compensation is limited to the declared value of the items.
5. Exclusions
Claims will not be entertained for:
- Normal wear and tear during transit
- Items packed by the customer without professional supervision
- Perishable, hazardous, or prohibited items
- Acts of God, natural disasters, or unforeseen events
6. Contact
To file a claim or for any billing inquiries, contact us at officialaicpm@gmail.com or call +91 80500 03737.